Reference

How judolhoki Handles Your Personal Data

Your account data — including wallet details linked to DANA, OVO, and GoPay — is handled with care and never shared without a clear reason.

DANA, OVO & GoPay wallet privacyAccount data you controlClear data retention policyDirect contact for data requests

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DATA REQUEST CONTACTS

How to Reach Us About Your Privacy

Team online

Live Chat Support

Reach our account team directly through live chat on the platform. Available around the clock for data access, correction, and deletion requests tied to your account.

Email Data Requests

Send a written data request to our support email. Include your registered account name and the specific data action you need — we respond within a reasonable timeframe.

Account Settings Path

Some data corrections — like updating your linked OVO or GoPay number — can be handled directly inside your account settings without contacting support.

DATA HANDLING PRACTICES

How We Protect and Manage Your Account Data

Cookies and Session Tracking We use session cookies to keep your account state stable across mobile and desktop. You can clear cookies through your browser at any time; this will require you to log in again.

Account Security Measures Account access is protected by OTP verification sent to your registered contact. We do not store your wallet PIN — only the transaction reference from DANA, OVO, or GoPay is retained.

Data Retention Period We keep account and transaction records for as long as your account is active and for a period after closure as required by applicable regulations in eligible regions.

Requesting Data Changes To access, correct, or delete your data, contact us via live chat or email. For wallet-linked details like your GoPay number, the account settings page handles most updates directly.

What Data We Collect and Why

judolhoki Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

When you open an account, we collect the information needed to verify your identity and process transactions — your name, contact details, and the e-wallet identifiers you use for deposits and withdrawals via DANA, OVO, or GoPay. We do not store your full wallet PIN or

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password; only the account reference needed to match your transaction is retained. Browsing behaviour on our platform — pages visited, session duration, device type — is collected through standard cookies and analytics tools to keep the experience consistent across your mobile and desktop sessions. This data
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is not sold to third parties. We may share limited data with payment processors (including DANA, OVO, and GoPay networks) strictly to complete a transaction you initiated. We may also share data when required by applicable law in eligible regions. Availability of our services depends on
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local law and eligible regions, and data handling follows the same jurisdictional scope. You have the right to request a copy of the data we hold on your account, ask us to correct inaccurate records, or request deletion where permitted. To exercise any of these rights,
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reach our account support team through the contact paths listed on this page.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Common Questions About Your Privacy on judolhoki

These are the questions we hear most often about how your data is handled. If your question is not covered here, our account support team is available around the clock through live chat.

We collect your name, contact details, and the e-wallet identifiers you register — such as your DANA, OVO, or GoPay account reference — along with standard session and device data used to keep your account secure.

Wallet data is shared only with the relevant payment processor to complete a transaction you initiated. It is not sold or passed to unrelated third parties under any circumstances.

Contact our support team via live chat or email with your registered account name and a clear request for a data copy. We will respond with the relevant records within a reasonable timeframe.

Yes. You can request deletion through live chat or email. Some records may be retained for a period after closure where required by applicable law in eligible regions — we will explain what applies to your account.

Cookies keep your session active and your account state consistent across devices. You can clear or block cookies through your browser settings, though this will require you to log back in each visit.

Most wallet-linked details can be updated directly inside your account settings page. For changes that require identity verification, our live chat support team can walk you through the process.

How judolhoki Handles Your Personal Data

How to Reach Us About Your Privacy

Live Chat Support

Email Data Requests

Account Settings Path

How We Protect and Manage Your Account Data

Common Questions About Your Privacy on judolhoki

01 What personal data does judolhoki collect when I open an account?

02 Is my DANA, OVO, or GoPay wallet information shared with anyone?

03 How do I request a copy of the data judolhoki holds on my account?

04 Can I ask judolhoki to delete my account data?

05 How does judolhoki use cookies, and can I turn them off?

06 How do I update my linked wallet number, such as my GoPay or OVO account?

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