Reference

Terms and Conditions That Govern Your Account

Every account on judolhoki operates under these terms — covering how your account is opened, how transactions through DANA, OVO, and GoPay are handled, and what we both agree to when you use the platform.

DANA, OVO, GoPay CoveredAccount Wallet RulesJurisdiction-Dependent AccessMobile Access TermsFair Use Policy

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What These Terms Cover and How They Apply

judolhoki Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

These terms form the full agreement between you and judolhoki from the moment you open an account. They apply to every session, every transaction, and every request you send through our platform — whether you're depositing via DANA, transferring through OVO, or submitting a withdrawal request

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linked to your GoPay wallet. We do not operate under a dual ruleset: the same conditions apply to all account holders regardless of how they access the platform, whether through a mobile browser in Tangerang or a desktop session elsewhere. You are responsible for keeping your
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account credentials secure and for ensuring that all information you provide at registration is accurate and current. Accounts that contain false details may be restricted until the information is verified. Any activity conducted through your account — including wagers, deposits, and withdrawal requests — is considered
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authorised by you unless you report an issue to our support team promptly. We reserve the right to update these terms when operational or regulatory circumstances require it. When changes are made, we will communicate them through your account notification channel. Continued use of the platform
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after a notification constitutes acceptance of the revised terms. If any section of these terms conflicts with applicable local law in your region, the local law takes precedence to the extent of that conflict.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

TERMS CONTACT PATHS

How to Reach Us About These Terms

If any clause in these terms is unclear, or if you need to raise a concern about how a specific condition has been applied to your account, our support team is available around the clock. You can reach us through live chat directly in the platform, by submitting a ticket through the account help section, or via our email channel for formal written queries. We aim to respond to term-related queries within one business day.

Live Chat Support Open the chat icon from your account dashboard at any time. Our team handles term-related questions, account status queries, and transaction clarifications around the clock.

Account Help Ticket For formal or documented queries — such as requests to review how a term was applied — submit a ticket through the account help section and we will respond in writing.

Email Channel Written queries about these terms can be sent to our support email. Include your registered account ID so we can locate your record and respond accurately.

ACCOUNT SECURITY STANDARDS

How We Handle Your Account and Data

Security and data handling are not afterthoughts here — they are built into the conditions you agree to when your account is created. We apply SSL encryption to all data in transit, including payment instructions sent through DANA, OVO, and GoPay. Account access is protected by password and, where enabled, one-time PIN verification sent to your registered contact. We retain account records for as long as required by applicable law in your region; you can request a summary of what we hold by contacting our support team through the ticket channel.

Data Retention Policy

We keep your account data for as long as local law and operational requirements demand. You may request a record of what we hold by raising a ticket through your account help section.

Cookie Use

Our platform uses cookies to maintain your session state and remember your preferred payment method — for example, whether you last used DANA or OVO — so you do not need to re-enter it each visit.

Account Security

Your account is protected by password and optional OTP verification. If you suspect unauthorised access, contact live chat immediately and we will place a hold on the account pending review.

Change Requests

To update registered details — email address, linked phone number, or preferred e-wallet — contact support with identity verification. Changes take effect once the review is complete.

Common Questions About These Terms

Below are the questions we hear most often about how these terms work in practice — covering account access, payment conditions, data rights, and what happens when terms change.

No. Whether you transact via DANA, OVO, or GoPay, the same account terms apply. Each payment rail has its own processing path, but our platform conditions are consistent across all of them.

We will notify you through your account notification channel when terms change. Continuing to use the platform after receiving that notification means you accept the updated conditions.

Yes. Submit a request through the account help ticket channel with your registered account ID. We will compile and share the relevant records in line with applicable local data law.

Contact our support team via live chat or submit a written ticket. Include your account ID and the specific transaction or decision you want reviewed. We will respond within one business day.

These terms cover mobile access the same way they cover desktop. Session security, payment verification, and account responsibilities apply regardless of the device or browser you use to connect.

Access depends on local law and is available where local law permits. Where any clause conflicts with applicable local regulation, local law takes precedence to the extent of that conflict.

Terms and Conditions That Govern Your Account

How to Reach Us About These Terms

How We Handle Your Account and Data

Data Retention Policy

Cookie Use

Account Security

Change Requests

Common Questions About These Terms

01 Do these terms apply differently depending on which payment method I use?

02 What happens if judolhoki updates these terms after I have opened an account?

03 Can I request a copy of my personal data that judolhoki holds?

04 What should I do if I think a term has been applied incorrectly to my account?

05 Are there conditions specific to mobile access that I should know about?

06 What governs these terms if there is a conflict with local law in my region?

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